Call Center Collections Representative

LOCATION

Dallas, TX

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a results-driven environment? We're seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Customer Outreach:
Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.

* Negotiation:
Work with customers to establish realistic and effective repayment plans or settlements.

* Follow-Up:
Monitor and follow up on missed payments and broken promises to pay.

* Account Management:
Update customer records, payment statuses, and notes in the system accurately and promptly.

* Compliance:
Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.

* Documentation:
Maintain detailed and organized records of all interactions and collection efforts.

* Performance Goals:
Consistently meet or exceed daily and monthly collection targets.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

* Must be 18 years or older

* High school diploma or GED required

* Bilingual in English and Spanish (required)

* Strong negotiation and conflict resolution skills

* Ability to remain calm, professional, and empathetic under pressure

* Familiarity with debt collection laws and best practices is a plus

* Previous experience in collections, customer service, or call center environments preferred

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secure your future with retirement savings programs, where available.

* Disability Insurance:
Short-term disability coverage is available to help protect you during unexpected challenges.

* Life Insurance:
Access life insurance options to safeguard your loved ones.

* Supplemental Insurance:
Accident and critical illness insurance

* Career Growth:
With a focus on internal promotions, employees enjoy significant advancement opportunities.

* Paid Training:
Learn new skills while earning a paycheck.

* Fun, Engaging Work Environment:
Enjoy a team-oriented culture that fosters collaboration and engagement.

* Casual Dress Code:
Be comfortable while you work.

Compensation & Benefits…