Customer Service Representative - Addison

# Customer Service Representative - Addison Addison, TX 75001## Description
** Position Summary
** The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.
** Essential Duties and Responsibilities
*** Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
* Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
* Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
* Answer phone calls in a professional courteous manner and processes request efficiently.
* Prepare and process invoices with accuracy.
* Utilize and maintain directories and reference materials.
* Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
* Operate vehicles and golf carts.
* Maintain friendly demeanor and professional attire in accordance with current standards.
* Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
* Assist flight crew in with ramp-side services.
* Coordinate conference room scheduling and setup for various events and executive conferences.
* Communicate clearly and concisely using two-way radios to relay messages internally and externally.
* Restock supplies as needed.
* Accurately maintain valet parking areas and status boards.
* Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
* Actively participate in Galaxy FBO Safety Management System.
* Comply with all Galaxy Standard Operating Procedures (SOP’s).
* Observe all safety, environmental and general housekeeping rules and policies.
* Complete and maintain all applicable required training.
* Perform other duties as assigned.## Qualifications
** Knowledge,

Skills and Abilities

*** Ability to interact with professionalism and discretion with clientele.
* Ability to interpret a variety of instructions furnished in written or oral form.
* Ability to handle customer demands and crisis with poise.
* Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.
* Ability to work in a team driven environment.
** Experience and Education
*** High school diploma or equivalent (GED)
* 1-3 years of customer service experience
* Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
* Valid driver’s license.
* Experience using software programs such as Total

FBO and Flight Bridge, preferred.
* Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.
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