Call Center Customer Service Representative

Company Overview

Dallas, TX

MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint and operations across multiple countries.

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries.

We are looking for Customer Service Representatives to deliver exceptional support to our clients. In this role you will assist customers with inquiries, provide technical support, and offer product recommendations while ensuring a best‑in‑class customer experience.

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

• Paid Time Off (Earn PTO and paid holidays).
• Incentives & Rewards (daily, weekly, monthly contests with cash bonuses and prizes).
• Health Benefits (comprehensive medical, dental, vision coverage after 60 days).
• Retirement Savings (when available).
• Disability Insurance (short‑term).
• Life Insurance (available).
• Supplemental Insurance (accident and critical illness).
• Career Growth (focus on internal promotions).
• Paid Training (new skill development).
• Fun, Engaging Work Environment.
• Casual Dress Code.

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, and move objects up to forty (40) pounds.

MCI and its subsidiaries embrace differences and commit to a diverse and equal opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other protected characteristics.

MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. MCI provides reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws.

Consistent with the ADA, MCI policies provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If accommodations are needed, please contact Human Resources.