Guest Relations Host

Guest Relations Host

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Purpose of the Guest Relations Host:

Guest Relations Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience.

Guest Relations Hosts are the heart of our Workplace. They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience for staff working under flexi working agreements across several hybrid locations (office, home and near home spaces).

Guest Relations Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. Guest Relations Hosts are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Guest Relations Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They are experts curating moments of inspiration and delight to build a community within the workplace.

Guest Relations Hosts must be passionate about customer service and willing to go 'the extra mile' to assist staff and visitors. They are brand ambassadors for JLL and our client;
Guest Relations Hosts need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.

What your day-to-day will look like:

• Face of our Workplace and client Property team; they are expected to deliver a 5-star hotelier style service and experience to all customers, clients, and employees.
• Responsible for services including, but not limited to, hospitality and events management, reception and visitor management, meeting room management and client facing services.
• Take receipt for any deliveries that come onsite, supporting the Workplace team with vendor support and escorting.
• Proactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day
• Proactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues.
• The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary
• Ensure all signages and messages are current and relevant, including placing place outage notices and AOB
• Ensure way finding and zoning maps are up to date and support collection of internal occupancy data
• Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities
• Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations
• Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space
• Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff
• Stay current on relevant…