Client Support - Web Applications Mortgages

Web Applications System Support Team Member

FICS® is searching for an enthusiastic Web Applications System Support team member to join its FICS Team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers' operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars and conference presentations, and are the first in line in the collaborative process of testing the FICS software for quality assurance.