Customer Service Lead: Field Support & Dispatch
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-08-06
Listing for:
Smart Care Equipment Solutions
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Smart Care Equipment Solutions is seeking a Customer Service Lead to support field personnel and deliver best-in-class service for national and local clients. You will manage an on-site team of 3–10 agents, handle service requests via phone and email, and create work orders in our CRM system to ensure timely dispatch.
Ideal candidates have 2–4 years in a customer service lead role, excellent verbal and written communication, strong multitasking and KPI tracking skills, and the ability to work in
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