Receptionist, Customer Service​/HelpDesk

At The Godsey Law Firm , first impressions matter—and you’ll be the one making them. We’re seeking a professional, detail-oriented, and high-energy Receptionist to manage our busy switchboard and front desk operations. In this role, you are more than the person who answers the phone - you are the frontline representative of our firm , ensuring every caller, visitor, and internal team member experiences courtesy, accuracy, and efficiency from the first point of contact.

• High-Impact Role :
  You are the first connection to our clients, vendor partners, and colleagues, setting the tone for their entire experience with us
• Values-Driven Culture :
  We live our ACTED values - Accountability, Client First, Teamwork, Excellence, and Diligence - every single day
• Clear Expectations & Metrics :
  We measure success by the quality and speed of your service, not just your presence at the desk
• Team Collaboration :
  You’ll work closely with firm staff to keep communication flowing, effective, and efficient in the best interests of clients and the firm

• Answer & Direct Calls with Precision
• Capture & Relay Messages Accurately
• Proactively track data to identify & present patterns in need of resolutions
• Provide an Outstanding Experience via Phone & In Person
• Support Communication Flow

• Quick, Accurate Communicators:
  You can handle calls and requests rapidly without sacrificing detail
• Service-Oriented Professionals:
  You know how to make people feel valued, whether in person or on the phone
• Highly Organized Multi-Taskers:
  You can handle multiple calls, visitors, and tasks at once without dropping the ball.
• Calm Under Pressure:
  You remain professional even during high call volume or unexpected situations.
• ACTED in Action:
  You demonstrate Accountability, Client First, Teamwork, Excellence, and Diligence through your work every day.

• 1-3+ years of experience in reception, switchboard, or customer service preferred
• Strong verbal communication, active listening, and Problem-Solving Skills
• Proficiency with technology, including phone systems and call management tools
• Ability to work in a fast-paced, high-volume environment with precision and care
• Commitment to punctuality, professionalism, and teamwork

If you have the professionalism, speed, and attention to detail to represent our firm at the highest level, we want to hear from you.