Dispatcher,Customer Service/HelpDesk Job Addison area,Texas USA,Customer Service/HelpDesk

Description

The position of Dispatcher is to provide exceptional service which includes the coordination and complete handling of inquiries of client/vendor needs. The ideal candidate for this position will have exceptional customer service, time management, organizational and problem-solving skills. The Dispatcher provides an important role with interface between the clients and vendors, and for this reason Check Sammy seeks out people who come across in a friendly and professional manner.

This position requires the ability to work independently but also be a valued team member.

Shifts For This Position

11am - 7pm, Monday - Friday

DUTIES AND RESPONSIBILITIES

Provides the highest level of service to customers/vendors; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyses customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.

Takes ownership of process from start to finish and proactively communicates with vendors; resolves issues; adapts communication method to align with client needs.

Proactively engages with vendors, providing updates, following up, and informing them of any status changes.

Stays abreast of all product/service enhancements, system updates, and changes to requirements, maximizing efficiencies and productivity.

Maintains vendor records in proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity.

Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously.

Ensures that dispatched vendors have all accurate information and POC information that need when contracted out for a job.

Other duties as assigned.

Requirements

Teamwork: working with people.

Communication: presenting and communicating information

Problem solving analysing, writing and reporting, suggesting resolutions, understanding client’s needs.

Organizing and Executing: strong attention to detail; quality oriented; delivering results and meeting customer expectations, planning, and organizing.

Initiative: taking ownership of process; identifying opportunities for enhancements; seeking information, taking timely action.

Adapting and Coping: adapting and responding to change, coping with pressures and setbacks.

Expertise: learning our systems, products, and process, staying well-informed of regulatory changes.

EDUCATION / TRAINING AND

EXPERIENCE:

High School Diploma or associate degree and two years’ experience or equivalent preferred.

Highly desirable: logistics, waste or environmental services industry experience is a plus.

KNOWLEDGE, SKILLS, ABILITIES:

Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language.

Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit.

Ability to problem solve; analyze information and apply expertise and provide solutions.

Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role.

Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

WORKING CONDITIONS

Office environment: exposure to computer screens, working closely with others in an open office environment.

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Dispatcher, Customer Service​/HelpDesk

Dispatcher, Customer Service/HelpDesk