Dispatcher, Customer Service​/HelpDesk

POSITION SUMMARY:

The position of Dispatcher is to provide exceptional service which includes the coordination and complete handling of inquiries of client/vendor needs. The ideal candidate for this position will have exceptional customer service, time management, organizational and problem-solving skills. The Dispatcher provides an important role with interface between the clients and vendors, and for this reason Check Sammy seeks out people who come across in a friendly and professional manner.

This position requires the ability to work independently but also be a valued team member.

11am - 7pm, Monday - Friday

• Provides the highest level of service to customers/vendors; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyses customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Takes ownership of process from start to finish and proactively communicates with vendors; resolves issues; adapts communication method to align with client needs.
• Proactively engages with vendors, providing updates, following up, and informing them of any status changes.
• Stays abreast of all product/service enhancements, system updates, and changes to requirements, maximizing efficiencies and productivity.
• Maintains vendor records in proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity.
• Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously.
• Ensures that dispatched vendors have all accurate information and POC information that need when contracted out for a job.
• Other duties as assigned.