Teller​/Accounts Representative

duties and responsibilities

this position will train in teller duties first and then train in opening new accounts. Below are the duties of each position.

• handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• balance atms, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• consolidate and balance daily transactions.
• performing transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

• working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• opening new accounts, including consumer and business accounts.
• taking ownership of the customer experience including onboarding and resolving service issues.
• conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.

• engaging customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• complying with privacy policies and procedures to maintain customer confidentiality and information protection.
• complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• completing and passing all required regulatory compliance training as assigned.
• performing any additional duties and tasks assigned by management.

qualifications:

• displays passion, commitment and drive to deliver an experience that improves our customer’s financial lives.
• excellent communication skills that build customer relationships based on trust.
• strong critical thinking and problem‑solving skills to meet our customer’s needs.
• demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• ability to collaborate with others to achieve shared goals.
• proficient in microsoft office.

education, experience, & licenses:

• high school degree or higher—required.
• minimum 1 year of teller or new accounts experience—preferred.
• minimum 1 year of customer service and cash‑handling experience—required.

• generally monday‑friday 8 am to 5 pm with a 1‑hour lunch break.

guaranty bank and trust in addison, tx. Must live within 30 minutes of the bank's location listed below.

address: 16475 dallas pkwy suite 100, addison, tx 75001

the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

while performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be capable of climbing / descending…