UA Associate - Surety

Overview

Zurich North America is currently hiring an Underwriting Account Service Associate to join the {Insert Major Unit} team. As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will apply and hone your research and analytical skills to assess risk and grow your career.

At Zurich North America we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. The ZNA hybrid work model emphasizes flexibility, allowing employees to work in their preferred location while facilitating in-person connections when meaningful. Occasional in-office attendance should be expected.

This is a hybrid work position; the candidate selected should be able to report to one of the following North American office locations:
Atlanta, GA;
Dallas, TX;
Owings Mills, MD; or Seattle, WA.

• Work under close underwriter and manager supervision to handle end-to-end bond administration, responding to basic agent/broker servicing requests to deliver excellent service. Accountable for entry level bond servicing for basic to moderately complex business.
• Demonstrates basic knowledge of relevant systems, processes, and procedures of the supported business segment(s).
• Understands broker/agent needs and ensures they are met within span of influence; responds to inquiries, escalates issues, communicates with appropriate team members to obtain information, and ensures timely and accurate invoicing. Acts as the primary UW Team contact for billing questions and disputes.
• Performs end-to-end bond administration on basic to moderately complex business, including but not limited to:
  • New Bond Rate/Quote requests
  • New bond entry
  • All other service requests including billing inquiries
• Observes basic file documentation procedures, including maintaining quality bond notes and ensuring complete file documentation.
• Understands and communicates the availability of external-facing self-service capabilities (ZSE).

• Bachelor’s degree and no prior experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance, OR
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance, OR
• High School Diploma or Equivalent and 2 or more years of experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance
• Knowledge of data collection and analysis
• Microsoft Office experience

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience
• Enjoys working with details and providing accurate data in a timely manner
• Self-directed to meet deadlines
• Multi-tasking skills
• 5% Travel

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. For this position, the hourly is $23.80 - $38.94, plus a short-term incentive bonus of 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Atlanta, AM - Dallas, AM - Owings Mills, AM - Seattle

Remote Working:
Hybrid

Schedule:

Full Time Employment Sponsorship Offered:
No

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