Teller​/Accounts Representative

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a "Raving Fans" experience, for customers and employees.

Are you ready to embark on a thrilling career in the banking industry? We’re more than just a bank—we’re a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey.

Founded in 1913, we’ve been serving the community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. We have been recognized as one of the "Best 100 Companies to Work for in Texas" for thirteen consecutive years and earned a 5‑star rating from Bauer Financial, Inc.

We believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample paid time off to ensure your work‑life balance. We prioritize on‑the‑job training and continued educational opportunities so your career can flourish.

Full‑Time Teller / New Accounts Representative
. This role combines Teller duties and New Accounts responsibilities for a holistic customer experience.

These duties are divided into Teller, New Accounts and Combined categories.

• Handle cash transactions and manage negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis, securing all cash and coin in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, issuing money orders and cashier’s checks.

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending suitable products, services, and solutions.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience, including onboarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility and drive business to the bank.
• Connect customers with appropriate loan, mortgage, treasury management, or investment specialists.
• Contact new customers by phone to follow up and ensure satisfaction, resolve issues, and address additional financial needs.

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain confidentiality and information protection.
• Adhere to all federal, state, and local regulatory rules governing financial institutions, and all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment, and drive to deliver an experience that improves our customers’ financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills.
• Demonstrates initiative, commitment to continuous learning, and adaptability.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.

• High school degree or higher – required.
• Minimum 1 year of Teller or New Accounts experience – required.
• Minimum 1 year of customer service and cash‑handling experience – required.

• Generally…