Operations Specialist; Level III

Operations Analyst

Team

Description:

Upon the receipt of investment income or corporate action payment, the Private Bank Investment Income and Corporate Actions team ensures the activity posts correctly to client accounts. Once the activity has posted, the team manages the transaction to ensure accuracy and timeliness. These activities are performed when securities held in client accounts receive investment income or corporate action payments.

A successful Transaction Management Operations Analyst on this team:

• Performs a reconciliation and accuracy assessment of transaction reports, settlement records, and asset movement requests and resolves any gaps, then initiates settlement or asset transfer fulfillment according to the established guidelines and procedures.
• Researches and resolves transaction discrepancies, settlement breaks, and corporate action exceptions received via system alerts, workflow queues, or partner notifications, according to the established guidelines and procedures, and engaging support partners when needed.
• Responds to internal business partners and external client inquiries related to trade settlement, asset transfers, and corporate action events via email, phone, and workflow tools and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Required Skills:

• Numerical Reasoning
• Attention to Detail
• Analytical Thinking
• Written Communications

Desired

Skills:

Basic understanding of Class Actions