Client Manager Global Network Banking - AVP

Associate Vice President, Client Manager

Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe. Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs. Our role is to deliver the full breadth of Citi's solutions — from cash management, trade finance and FX management to strategic advisory and credit — enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks and achieve their global growth ambitions.

The Associate Vice President, Client Manager is a key client-facing banker within Citi's Global Network Banking team in France. This role is focused on delivering a best-in-class client experience through seamless execution across onboarding and implementation, service coordination, and credit management. Acting as a central point of contact for clients and internal partners, the AVP Client Manager ensures operational efficiency, regulatory compliance, and effective relationship support across an assigned portfolio of multinational clients in the French market.

The ideal candidate is highly organized, detail-oriented, and adept at managing complex operational processes while building strong and lasting client relationships.

• Maintain professional and responsive relationships with key client representatives across multinational corporations active in France, ensuring consistent and high-quality engagement.
• Develop a solid understanding of client business drivers and actively support Subsidiary Account Managers, Regional Account Managers (RAMs), and Parent Account Managers (PAMs) in origination and cross-sell activities.
• Identify and originate lower-complexity business opportunities within the assigned portfolio, contributing to revenue growth and wallet deepening.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product-specific initiatives aligned with the French and broader European market context.
• Manage credit requests in close coordination with Risk, Legal, and relevant internal credit teams, ensuring accurate documentation and timely resolution.
• Monitor credit lines on an ongoing basis and escalate exceptions promptly, maintaining a sound and well-governed credit portfolio.
• Own the end-to-end client onboarding experience for assigned clients — from initiating CRM requests through to post-implementation follow-up — ensuring a smooth and efficient transition.
• Oversee client documentation standards and facilitate targeted client training programs to support effective product and platform adoption in line with French market requirements.
• Serve as the primary point of contact for managing and resolving client escalations, delivering timely and effective solutions that enhance client satisfaction.
• Facilitate and optimize day-to-day operational flows, proactively tracking client feedback and identifying opportunities for process improvement.
• Act as the designated KYC (Know Your Customer) owner for an assigned portfolio of clients, ensuring full compliance with French and EU AML/KYC regulatory requirements.
• Take responsibility for the completion, maintenance, and accuracy of client profiles, ensuring all documentation meets internal standards and regulatory obligations.

• Experience:
  
  5+ years of experience in client management or a closely related role within the financial services industry; experience within the French or broader European corporate banking environment is preferred.
• Technical
  
  Skills:
  
  Solid product knowledge across transaction banking and operational processes; working knowledge of KYC/AML regulatory requirements, including French and EU-specific frameworks.
• Organizational
  
  Skills:
  
  Strong organizational and time-management capabilities with the ability to manage multiple concurrent priorities and diverse stakeholder groups effectively.
• Problem-Solving:
  Proven ability to resolve client issues,…