Revenue Cycle Management Supervisor

Overview

We're Growing — and Hiring a hands-on Revenue Cycle Management Supervisor!

Location: Addison, TX (Near Beltline & Tollway)

Industry
:
Medical Clinic or Behavioral Health - highly preferred.

Schedule
:
Full-Time | Monday-Friday | Onsite-role

For over 25 years
, Behavioral Innovations (BI) has been transforming lives by providing compassionate, individualized, center-based Applied Behavior Analysis (ABA) therapy for children with autism ages 18 months to 10 years. With 100+ locations across TX, OK, CO, VA, and MD — and expansion into 4 additional states within the next 18 months — we’re experiencing significant growth and doubling in size
. This is an exciting time to join BI and be part of our next phase of nationwide expansion.

As a key member of the Revenue Cycle Management (RCM) team, the Revenue Cycle Management Supervisor is responsible for leading and overseeing the performance and daily workflows of the Private Pay Representative and Cash Posters. This role ensures the accurate and timely posting of all third-party insurance payments and patient payments, as well as the effective resolution of patient balances, while maintaining full compliance with applicable regulatory and organizational standards.

The Supervisor will monitor team productivity, guide performance, and optimize operational processes to ensure alignment with the organization’s revenue goals. This position plays a critical role in managing the life cycle of both insurance and patient payments, supporting efficient reconciliation, collections, and cash flow. Leveraging strong experience in cash posting, patient payment collections, and revenue cycle management, the Supervisor will mentor staff, implement new policies, and drive continuous improvement across assigned functions.

This includes staff training, performance evaluation, and process optimization within a compliant and patient-focused environment.

• Provider direct supervision, mentorship, and daily support to the Private Pay Representative and Cash Posters
  , ensuring accountability and alignment with departmental performance standards and goals.
• Monitor individual and team productivity, accuracy, and timeliness in posting third-party payments, processing patient payments, and resolving outstanding balances.
• Conduct regular team meetings and one-on-one coaching sessions to provide performance feedback, address challenges, and support professional development.
• Develop clear work expectations and performance metrics; track KPIs related to posting turnaround times, collection rates, error rates, and AR aging.
• Foster a positive, collaborative work culture grounded in integrity, respect, and a strong commitment revenue cycle excellence.
• Lead by example in maintaining professionalism, adaptability, and a solutions-focused mindset in a fast-paced and evolving work environment.
• Ensure adequate cross-training and workflow coverage across team members to maintain consistent operations and mitigate disruptions.
• Function as the first point of escalation for internal or external issues related to private pay balances, misapplied payments, refund requests, or posting discrepancies.
• Identify training needs and coordinate or deliver ongoing education on system use, payer requirements, compliance standards, and best practices.
• Promote a culture of continuous improvement by identifying and implementing process enhancements, automation opportunities, and workflow efficiencies.
• Manage relationships with vendors, payors and all internal customers.
• Mentor and develop the payroll team, preparing for future growth and additional staffing need.

• Associate’s degree preferred; equivalent experience considered (7+ years in patient collections, cash posting, or related roles).

• 1-3 years of experience in a behavioral health or medical clinic setting is preferred but not required.

• Demonstrate consistently high-quality work with strong attention to detail.
• Exhibit excellent judgment in decision-making and problem-solving.
• Communicate clearly and effectively with team members, leadership, and external stakeholders.
• Proactively…