Patient Account Representative

Overview

The Patient Account Representative for Ortho Med Anesthesia is responsible for delivering exceptional service to patients with inquiries related to anesthesia billing. This role plays a critical part in the revenue cycle by assisting patients with questions about charges, payment plans, insurance coverage, and account balances, while ensuring accurate, timely, and professional communication.

This is a full‑time position based at our corporate office in Addison, TX, reporting to the VP of Revenue. The role requires on‑site presence during regular business hours.

Customer service, medical

• High school diploma or equivalent required
• 1–3 years of experience in medical billing or patient customer service; anesthesia or surgical billing experience preferred
• Working knowledge of insurance plans, CPT/HCPCS codes, medical terminology, and EOBs
• Strong communication, interpersonal, and problem‑solving skills
• Ability to manage time effectively and prioritize tasks in a fast‑paced environment
• Proficient in billing software systems and Microsoft Office applications
• Bilingual (Spanish/English) preferred but not required

This is a Contract to Hire position based out of Addison, TX.

The pay range for this position is $19.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.