Telemedicine Coordinator - Dayshift

Overview

Rotating Weekends. The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator begins with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. A positive attitude, decision-making ability, and strong communication will impact the patient experience.

• Welcome patients and obtain medical histories; verify patient information
• Coordinate patient care through video intake calls
• Collect and document patient information including demographics, chief complaint, medications, and allergies
• Screen and triage patients based on intake questions
• Route patients to a Concentra doctor or other appropriate care
• Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
• Document in electronic medical records

This job description is not designed to cover every duty and responsibilities and may change at any time with or without notice.

Education Level: High School Diploma or GED

• At least one year of experience with patient interaction via phone and video (preferred)
• At least one year of working in a healthcare office environment (required)
• Bi-lingual: fluent in English and Spanish is a plus

• Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems using logic
• Outstanding customer service and professional communication
• Ability to handle sensitive and confidential information (HIPAA/PHI) per laws and company policies
• Proficiency with PCs and Microsoft Office; data entry into various systems
• Effective communication with employers, patients, providers, and colleagues
• Team player with capability to work independently when required
• Knowledge of telemedicine is a plus
• Personal sense of urgency; ability to multi-task and adapt to changing priorities
• Strong time management and organizational skills
• Working knowledge of medical office administration and procedures

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will provide reasonable accommodation to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer including disability/veterans. Concentra prohibits discrimination and will make decisions regarding employment opportunities without regard to race, color, national origin, religious beliefs, sex, age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by law.