Patient Access Representative

General Summary Of Duties

The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

• High school diploma or equivalent required
• 3 years minimum with registration experience and Epic preferred
• Previous clerical experience or leadership experience required
• Strong communication skills required
• Working knowledge of MS Office applications which include Outlook, Word, and Excel
• Ability to work in fast paced environment
• Ability to interface with the staff at the insurance carriers, HIM, and Business Office
• Ability to read, write and understand documents, correspondence, and memos
• Ability to effectively present information one-to-one and in group situations to customers, clients, and other employees in the organization
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Critical thinking skills required
• Effective PC skills
• Prior experience in medical clerical environment preferred

• Admits patients to the Facility following established policies and procedures
• Assembles patient forms and confirms patient identification
• Answers telephone courteously and in a quiet, pleasant voice
• Accepts and relays messages effectively
• Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Maintains order and cleanliness of the desk and lobby areas
• Accurately collects co-payments and deductibles
• Ensure monies collected are recorded accurately and timely
• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
• Ensures notifications to insurance have been accurately obtained as required
• Enter charges and E/M Levels as listed on charge sheet as assigned
• Exhibits flexibility in work schedules and assigned tasks
• Maintains minimal error rate in demographics
• Maintains productivity as requested by Patient Access Manager
• Obtains and verifies patient demographic and financial information
• Participates in group meetings and/or various committees
• Makes suggestions for workflow improvements
• Notifies Supervisor of any issues
• Maintains a positive attitude toward their position and responsibilities
• Other duties as assigned

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.