Office Manager - Addison, TX

Job Type: Full-time, Monday-Friday 8:30am-5:30pm

Salary: $55,k per year with opportunity for advancement with tenure and performance.

Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

We are a business-to-business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing, and collecting payments from patients and insurers. Since 2011, we have grown to support over 2,000 mental healthcare providers.

We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you’re looking for!

The Office Manager is a critical role on the management team and will support driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will work with a cohort of mental health providers as an Account Manager, tracking the success of their private practices.

This will include metrics meetings, offering productive feedback, and business coaching with each provider.

• Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow‑through for more complex tasks.
• Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Handle escalated provider and client complaints as needed and provide guidance and direction to the PSS team for follow‑up.
• Oversee PSS training and growth with the goal of developing leaders who can thrive in a variety of departments and career paths.

• Develop a relationship with individual providers while working to understand their motivation and goals.
• Make meaningful touchpoints with providers on a monthly basis based on their communication preferences.
• Track touchpoints, including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
• Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.

• Bachelor’s degree or equivalent experience.
• At least 2 years of fast‑paced management experience (restaurants, retail, healthcare, etc.).
• Ability to communicate professionally, clearly, and effectively with management, staff, and clients.
• Experience supervising, training, and mentoring staff.
• Willingness to step into difficult conversations with clients, providers, and staff.
• Flexibility and learner mindset.
• Background check required.

• 75% coverage of Health, Dental & Vision benefits plan.
• 401(k) savings plan with employer matching upon eligibility.
• 8 paid holidays a year.
• 15 PTO days accrued in the first year.
• Professional and career development opportunities.
• Compensation evaluated consistently and opportunities for growth.

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.