Field Support Specialist

Field Support Specialist – Dallas, Texas

Compensation: $19-$23/HR

Position Title:
Field Support Specialist

Join us to make a difference in the underserved pediatric population

Vision To Learn is the largest school-based vision care nonprofit in the country. VTL exists to address one basic premise – if you can’t see, you can’t learn. Vision To Learn provides eye exams and glasses to students in underserved communities at no cost to them or their families to help them succeed in school and in life. Founded in Los Angeles in 2012, Vision To Learn has since expanded to schools across the country.

Vision care is critical as 80% of all learning during a child’s first 12 years is visual, we work to solve the problem of lack of access by partnering with school districts to provide eye exams and glasses at no charge to families. We have provided over 3.8 million vision screenings, 800,000 eye exams and 630,000 new, prescription glasses in the last decade.

For more information about career opportunities and to see the impact of our work, please visit our website (Use the "Apply for this Job" box below)..org

We are friendly, high energy, knowledgeable, and quality-oriented professionals committed to Vision To Learn’s mission. We approach our work with a value system of service excellence, empathy, integrity, open communication, empowerment, and an eagerness to help the communities we serve.

We are looking for a Field Support Specialist like you to join our team with a positive, proactive attitude, and commitment to our mission.

The Field Support Specialist will work with a small team that is responsible for all operations, logistics, and support the field staff located on the mobile clinic. The Field Support Specialist will ensure that all schools in the region meets their consent deadlines and that accurate student and clinical data is maintained.

• This is primarily a field-based position requiring travel to schools, summer programs, and community sites
• Limited office-based administrative work may be required on an as-needed basis
• Strong organizational, communication, and multitasking skills are essential for success in this role
• Ability to work independently while supporting a fast-paced mobile healthcare environment is required

• Supports daily field operations at schools, summer sites, and mobile clinic locations
• Conducts phone outreach to families with outstanding opt-ins, provides guidance on next steps, and follows up to increase completion rates.
• Acts as a runner during clinic days, ensuring a steady and efficient flow of students on and off the mobile vision clinics
• Maintains organization of student flow by tracking students scheduled for screenings and exams and ensuring students are brought to the clinic in a timely manner
• Conducts vision screenings at schools, summer camps, and community-based sites
• Completes and maintains screening data rosters and ensures all screening information is accurate and up to date
• Inputs, reviews, corrects, and maintains screening, consent, and patient data within internal systems, ie. EHR database and Share Point
• Uploads consent forms and supporting documentation into SPARTA, the organization’s electronic health record (EHR) system
• Communicates with families regarding missing paperwork, updated prescriptions, consent forms, and other information needed to complete student exams
• Provides day-of support to field teams and assists with administrative and EHR-related tasks during clinic visits
• Supports Program Manager with operational follow-up, including reporting problematic sites, monitoring low consent form return rates, and assisting with outreach to unresponsive sites
• Assists with building and updating exam rosters and…