Bellman​/Bell Captain

Position: Bellman/ Bell Captain
About the Job

Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.

Essential Job Functions:

* Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.

* Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.

* Maintain security of and accurate records for all guest room keys issued to bell and door staff.

* Accommodate guest requests in an accurate and efficient manner.

* Coordinate group luggage requirements.

* Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.

* Ensure that pertinent information is documented in the log book daily.

* Load and unload luggage carts.

* Tag and store luggage.

* Escort guests to hotel rooms.

* Make deliveries to guest rooms.

* Assist guests with room changes.

* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

* Perform other duties as requested by management.

Position Requirements :

* High School diploma preferred.

* Previous experience working in a related function in a hotel is required.

Work Environment and Context:

* Work schedule varies and may include working on holidays, weekends, and alternate shifts.

* Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.

E.O.E.