Front Desk Assistant Manager

Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.

You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

The Assistant Front Office Manager is responsible for the smooth operation of the front office and for ensuring that all standard operating procedures pertaining to the front desk are followed. Assists in coordinating the activities of workers in guest registration, bell services, Navigator, valet services, telephone services, and night audit to ensure the highest guest satisfaction and maximize hotel profitability.

• High School diploma or GED certification required.
• Associates Degree preferred.
• 2+ Years in a full service Hotel front Desk supervisory role.
• College work in related field helpful.
• Guest service experience in hospitality environment required.
• Valid state driver’s license from applicable state and MVR in good standing.

• Long hours sometimes required, including nights, weekends and holidays.
• Light work - May exert up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

• Must be able to convey information and ideas clearly.
• Must work well in stressful, high-pressure situations.
• Must be able to quickly and accurately evaluate and select among alternative courses of action.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc, from various sources and consider, adjust or modify to meet the constraints of the particular situation.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information, data, and basic arithmetic function.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team member
• Assist in the training and supervision of all Guest Services employees; coach and counsel employees regarding career and personal developments; and conduct performance evaluations and provide feedback to employees, on a regular basis.
• Oversee and participate in guest registration to ensure Guest Satisfaction
• Assist in scheduling staff according to labor standards and forecasts occupancy; assign daily work tasks to employees; and monitor labor costs and productivity to stay within departmental goals.
• Ensure adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken.
• Follow up to ensure guest satisfaction and proper documentation.
• Follow company policies and procedures and effectively communicate…