ServiceNow Architect

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Job Summary:

Tanium is a leader in real-time cloud-based endpoint management and security solutions. They are seeking a Service Now Architect to support the design, development, and implementation of Service Now, focusing on Customer Service Management and collaborating with various stakeholders to deliver high-quality solutions.

Responsibilities:

• Design, develop, and implement Service Now solutions using best practices and standards.

• Design, develop, and maintain Customer Community and Knowledge base

• Mentor administrators and provide technical oversight and direction.

• Work with business analysts and stakeholders to understand their business processes and requirements and translate them into technical specifications.

• Create and test custom applications, integrations, workflows, and scripts using Service Now platform tools and technologies.

• Debug and troubleshoot issues and perform root cause analysis and resolution.

• Document and maintain technical design, configuration, and code artifacts.

• Stay updated with the latest Service Now features, functionalities, and trends and provide recommendations for improvement and innovation.

Qualifications:

Required:

• Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent work experience

• At least 8-10 years of experience in Service Now development and administration

• At least 2 years of experience in Service Now technical architecture and design in CSM and TPSM

• Experience configuring and managing Service Bridge

• Service Now Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications

• Strong knowledge of Service Now platform tools and technologies, such as CSM, Service Bridge, Employee Center, Communities, Flow Designer, Integration Hub, Scripting, REST APIs, etc.

• Excellent communication, collaboration, and problem-solving skills

• Ability to work independently and as part of a team

• Experience in Agile methodology and tools, such as Scrum, Jira, etc.

• Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities

Preferred:

• Experience in IT Operations Management and/or IT Business Management domains is a plus

Company:

Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. Founded in 2007, headquartered in Kirkland, Washington, USA, team size  employees, currently Late Stage. Tanium has a track record of offering H1B sponsor ships.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Industries Software Development

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