IT Systems Engineer

Overview

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.

Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

As an IT Systems Engineer, you support the day-to-day operation, reliability, and security of Surf Air’s IT systems in a 24/7 airline environment. This role focuses on executing established processes, resolving technical issues, and supporting both corporate users and airline operations, including airport and reservations teams.

You will work closely with senior IT staff, airline operations, and vendors to support cloud infrastructure, identity and access management, collaboration tools, and airline operational systems. Responsiveness, sound troubleshooting, and clear documentation are critical to success in this role.

Remote or Dallas HQ

(include but are not limited to)

• Administer and support AWS environments, including access controls, monitoring, and basic infrastructure operations.
• Manage identity and access management (IAM) using Jump Cloud, including user lifecycle management, MFA, device trust, and access reviews.
• Administer Google Workspace, including user accounts, groups, security settings, email, Drive, and Vault support.
• Support and maintain collaboration and productivity tools including Slack, Jira, and Confluence.
• Support IT security initiatives including access controls, logging, device compliance, and audit readiness.
• Document systems, procedures, and configurations to support operational continuity.

• Provide Tier 2 and Tier 3 technical support for corporate and operational users.
• Respond promptly to phone, chat, and email support requests.
• Resolve tickets related to desktops, peripherals, SaaS applications, and cloud services.
• Remotely diagnose and resolve issues using RMM tools such as Team Viewer and Kaseya.
• Support onboarding and offboarding processes to ensure timely access provisioning and removal.

• Provide technical support for airline reservation and departure control systems, including Airline Choice, TTI Zenith, and similar platforms.
• Support airline peripherals such as boarding pass and bag tag printers, scanners, badge systems, and airport workstations.
• Assist airport and call center agents during real-time operational issues and system outages.
• Provide support during irregular operations (IRROPs) and other time-sensitive events.

• Assist with IT projects including system rollouts, migrations, security initiatives, and tooling improvements.
• Participate in desktop rollout and upgrade initiatives.
• Collaborate across departments and with vendors to troubleshoot infrastructure-related issues.
• Support testing efforts for vendor and internal application releases.
• Work various shifts, holidays, on-call rotations, and occasional travel as required

Knowledge, Skills & Abilities

• Hands-on experience with AWS, Jump Cloud, and Google Workspace.
• Experience supporting SaaS collaboration tools such as Slack, Jira, and Confluence.
• Solid understanding of identity and access management and endpoint security.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.
• Ability to work independently in a fast-paced, operational environment.
• Strong customer service mindset supporting both technical and non-technical users.

• Experience with airline reservation or departure control systems (Airline Choice, SABRE, or similar).
• Experience supporting boarding pass and bag tag printing systems.
• Tier 3 airline reservations system support experience (refunds,…