Sr Technical Implementation PM

Paymentus Holdings, Inc. is a leading provider of cloud-based bill payment technology and solutions. Founded in 2004 and headquartered in Charlotte, North Carolina, we offer electronic bill presentment, payment services, customer communication, and self-service revenue management across diverse industries including utilities, financial services, insurance, healthcare, telecommunications, and government sectors. Our innovative solutions have positioned us as a key player in the fintech industry.

We're seeking an experienced Technical Project Manager to join our innovative team. The ideal candidate will have a strong background in payment processing methodologies, including emerging methods like cryptocurrency and wallet-based payments. This role requires expertise in API technology and interfaces to connect our solutions with billers offering payment services to end consumers.

• Lead technical projects from inception to completion, aligning with company goals and customer needs.
• Design and lead the implementation of customized, enterprise-scale billing and payment solutions, aligning with clients’ long-term business strategies
• Offer expert guidance on emerging technologies (cloud, integrations, fintech) and develop innovative solutions to complex technical challenges.
• Collaborate with C-level stakeholders to define project scope, ensure seamless execution, and measure ROI, ultimately driving business growth and client satisfaction.
• A strong knowledge of business processes, IT systems, and solutions, while also being able to communicate complex software processes.
• Manages clients’ executive stakeholders to ensure project success.
• Lead discovery sessions with clients, as well as assist in both internal and external working sessions. Lead kickoff of project scope with internal stakeholders.
• Collaborate with cross-functional teams to design, develop, and implement payment solutions.
• Utilize Agile methodologies (Scrum/Kanban) to manage project timelines and deliverables.
• Monitor project progress, identify risks, and develop mitigation strategies.
• Maintain focus on customer experience, adapting to changing priorities in our fast-paced environment.
• Develop and maintain project reports and analytics to track KPIs and communicate progress to stakeholders.
• Establish and manage successful relationships with partners as assigned.
• Manages scope of expanded opportunities.
• Provide input and recommendations for improvements for the internal processes to provide efficiency and effectiveness.
• Assist other teams on implementations or projects as appropriate with management’s approval.
• Help report and maintain feature requests.
• Assist with product testing when necessary.
• PMP and/or Agile or Scrum certification is a plus

This position does not have any supervisory responsibility or direct reports.

• 7-10+ years of experience in payment processing or billing functions at consumer-driven companies.
• Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support.
• Strong understanding of payment processing methodologies and emerging payment methods.
• Proficiency in API technology and integration with billing systems.
• Expertise in Agile methodologies and software development life cycles.
• Proficiency in the following tools:
• Project Management:
  Jira, Trello, Confluence, Smartsheet
• Communication:
  Slack, Microsoft Teams, Zoom
• Experience with Salesforce is a plus.
• Self-directed with strong problem-solving skills and ability to work autonomously.
• Excellent communication skills and meticulous attention to detail.
• Strong stakeholder management skills. Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs.
• Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital.

This job operates in a professional office…