Manager, MarTech Operations Partnerships

Our Customer Engagement, Loyalty, and Partnerships team drives Hilton consumer growth through strategic partnerships and campaigns that elevate awareness for our industry award‑winning Hilton Honors loyalty program. The team focuses on customer acquisition and retention through customer marketing, engagement strategies, and Mar Tech‑enabled experiences that allow members and customers to engage with Hilton beyond stay activity. Through these partnerships and technology‑driven capabilities, we strengthen loyalty by giving members meaningful, connected ways to earn and redeem points.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

Learn more about the rest of our benefits.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

• Work directly with Global Partners with a primary focus on international co-brand relationships, business stakeholders and IT partners on new partner related enhancement requests in addition to existing partner enhancements
• Support key stakeholders when onboarding or decommissioning partners to determine best transactional path
• Weekly monitoring of partner activity (batch files received, and response sent, API's) to ensure all processes are working between the partners and Hilton
• Troubleshoot partner issues as they relate to the loyalty platform and coordinate with Platform Support on resolution and timeline
• Coordinate IP updates for partners, changes in processes (batch layouts, API's updates), issues with partner authenticationil>
• Maintain all partner‑related SOPs, batch layouts, partner API documentation, and onboarding materials in Confluence and Jira
• Manage a flexible work schedule, including non‑traditional hours, to support and collaborate with existing and potential global partners across APAC and EMEA time zones.
• Coordinate and develop test cases with our UAT team

• Partner with Customer Marketing, Loyalty, Product, Technology, and external partners to align strategy, priorities, and execution across Mar Tech platform and partnership initiatives
• Collaborate with business, technology, and external partner teams to support ongoing Mar Tech partner operations, including assessing issues and enhancement requests, conducting initial research and impact assessments, and coordinating resolution efforts.
• Serve as a connector between business stakeholders and IT teams, ensuring shared understanding, alignment, and progress across cross‑functional work streams
• Work with business teams and leaders to develop, maintain, and communicate roadmaps, providing visibility into priorities, dependencies, timelines, and progress for both working teams and executive audiences
• Partner with global external and internal teams to support onboarding, enhancements, and ongoing operational needs.

• End‑to‑end ownership of Mar Tech partner operational deliverables for the EMEA and APAC regions, including intake management, prioritization, readiness coordination, and ongoing operational support
• Ownership of partner onboarding and enhancement documentation, including requirements, SOPs, testing artifacts, and operational runbooks
• Accountability for the operational performance and stability of partner integrations, including issue tracking, escalation management, and continuous‑improvement recommendations
• Development and ongoing maintenance of Mar Tech platform and partnership roadmaps in collaboration with business and technology teams, supporting…