Service Dispatcher

Overview

Texadia Systems/Texadia Home Technologies, a leading provider of custom commercial technology, Audio Video and custom home automation solutions in Addison, TX, is seeking an organized and detail-oriented Service Dispatcher. This position is critical to ensuring efficient scheduling and dispatching of service technicians to client locations, while maintaining excellent communication with both customers and technicians. This role supports and backs up the Service Manager and Service Administrator, and includes cross-training in other disciplines.

Service Dispatcher

Operations

Service Manager

Non‑Exempt

October 18, 2024

• Manage and coordinate service calls and installations for residential and commercial service clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing urgency.
• Work with 3rd‑party Tier 1 support and manage their ticketing systems on the Texadia side.
• Dispatch service technicians based on skill set, location, and priority.
• Monitor technician schedules to ensure on‑time arrivals and timely job completions.
• Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status.
• Communicate with clients to confirm appointment times, provide updates, and address inquiries or concerns.
• Provide initial troubleshooting support over the phone, email, or voicemail when appropriate.
• Assist in tracking service inventory and ordering parts or equipment as needed.
• Ensure all service operations adhere to company policies and procedures.

• Proven experience as a dispatcher, project management, or in a similar role, preferably in the Audio Video or home automation industry.
• Ability to think and work independently.
• Demonstrated planning, organizing, and implementing skills for successful completion of service calls by specified due dates.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Experience reading and understanding architecture, electrical, structural & AV systems drawings.
• Teachable disposition and willingness toward continuing education.
• Flexibility to work outside the job description when needed.
• Experience in a team‑oriented, collaborative environment.
• Analytical and problem‑solving/troubleshooting skills.
• Deductive reasoning skills.
• PC and network knowledge.
• Self‑starter with keen attention to detail.
• Ability to prioritize and execute tasks in a high‑pressure environment.
• Strong data entry and administrative/computer skills.
• Microsoft Office experience – Excel, Word, PowerPoint, Outlook.
• Familiarity with scheduling software and CRM systems.
• Technical knowledge of Audio Video systems or home automation products is a plus.
• High school diploma or equivalent; additional certification in customer service or dispatching is preferred.
• Ability to work days, evenings, or weekend shifts.
• Clean driving record and background check.

• Sitting, standing, stooping, and bending for long periods.
• Dexterity to operate a computer keyboard, mouse, power tools, and office equipment.
• Ability to lift and transport moderately heavy equipment up to 50 pounds.
• Ability to climb ladders, scaffolding, or be transported by lifts.
• Ability to drive/operate a vehicle.
• Occasional outdoor activities in seasonal temperature fluctuations.
• All requirements may be modified to accommodate individuals with disabilities.
• This job description may be expanded or revised by management at any time.

• Competitive salary based on experience.
• Comprehensive health, dental, vision, life and identity theft insurance.
• 401(k).
• Paid time off (PTO) and holidays.
• Opportunities for professional growth and advancement.

For applications, submit your resume and cover letter to

Texadia Systems is an equal opportunity employer.

4355 Excel Parkway, Suite 600, Addison, TX 75001
(214) 956‑5820