Cloud Engineer II - Hyland Alfresco

Who We Are:

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

The Cloud Engineer II is responsible for the administration, support, automation, and continuous improvement of enterprise cloud infrastructure and platforms, with a primary focus on Microsoft Azure environments and Hyland Alfresco content services platforms. This role serves as a technical escalation point for complex cloud incidents and service requests, while also contributing to cloud engineering initiatives, infrastructure automation, Dev Ops enablement, and platform optimization.

The Cloud Engineer II partners closely with the Technical Operations Center (TOC), Systems, Network, Security, and Application teams to ensure secure, scalable, and highly available cloud solutions that align with business objectives.

• Manage, troubleshoot, and resolve complex Azure cloud infrastructure incidents and service requests.
• Serve as Tier II escalation for Azure-related tickets, ensuring timely resolution and root cause analysis.
• Monitor system health, performance, and availability across cloud environments.
• Collaborate with the TOC Operations Analyst to prioritize, track, and resolve requests.
• Develop and maintain knowledge base articles, technical documentation, SOPs, and process checklists.

• Provide full lifecycle administration and development support for Hyland Alfresco environments.
• Manage deployments, upgrades, configuration, and performance tuning of Alfresco systems.
• Troubleshoot Alfresco integrations, workflows, and repository performance issues.
• Partner with development teams to optimize Alfresco-based solutions within the cloud environment.

• Design, implement, and maintain Infrastructure as Code (IaC) solutions using Terraform.
• Develop and maintain configuration management automation using Ansible.
• Support CI/CD pipelines and Dev Ops processes within Azure Dev Ops.
• Automate provisioning, patching, scaling, and policy enforcement to improve efficiency and reliability.
• Implement Azure Policy and governance controls to ensure compliance and cost optimization.

• Administer Azure Entra  (Azure AD), Active Directory integrations, RBAC, and identity governance.
• Support Azure security controls, replication strategies, and backup configurations.
• Implement and maintain compliance policies using Azure Policy and Microsoft Purview.
• Maintain M365 and Intune configurations as related to cloud identity and endpoint management.

• Administer and support Azure Virtual Desktop environments.
• Troubleshoot user access, performance, and configuration issues.
• Support domain-wide scripting, advanced GPOs, and enterprise maintenance tasks.

• Identify process gaps and proactively implement technical and operational improvements.
• Partner cross-functionally to streamline cloud service delivery and reduce manual effort.
• Assist with IT asset management to ensure accurate cloud inventory and licensing records.
• Provide technical guidance and mentorship to junior team members when applicable.

• Strong analytical and troubleshooting skills.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Customer-focused mindset with strong service orientation.
• Proactive, solutions-driven approach to problem solving.
• Ability to manage multiple priorities in a fast-paced environment.

• Strong proficiency in Microsoft Azure infrastructure and services.
• Azure Virtual Desktop administration.
• Azure Dev Ops experience supporting CI/CD pipelines.
• Infrastructure as Code (Terraform) required.
• Configuration management automation (Ansible) required.
• Azure Policy and Microsoft Purview governance knowledge.
• Active Directory and Azure Entra .
• M365 and Intune administration.
• Azure replication, backup…