Genesys Developer

Role:
Genesys Developer

Location:
Addison Texas - Look for local candidates only

Video Interview

Job Description

Must have skills:

Genesys Cloud CX/Pure Cloud, IVR, NICE, Siebel CRM, Genesys on-premise/cloud development, IVR scripting, routing, reporting, API/SDK integrations, call recording, cloud security, Java/Python/JavaScript, contact center network topology, Agile, design documentation.

10+ years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud;
Configure and troubleshoot Genesys software and hardware components
Integrate Genesys with Third-party applications and Systems
Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting

Working experience on Major Genesys and NICE platform upgrades
Utilize Genesys cloud APIs,SDKs and tools to build integrations and extensions

Experience with Genesys products (Pure Cloud, Pure Engage,Pure Connect)

Experience with call recording platforms (NICE, Genesys IR)

Experience with Genesys Cloud APIs,SDKs and development tools
Knowledge on Genesys Cloud security features
Proficiency with programming languages (Java,Python,JavaScript)
Excellent problem solving skills
Strong and confident knowledge in Contact Center network topology
Coordinate with other tech partners like Avaya, network partners and product vendors
Knowledge in Siebel CRM Application Integration
Familiar with Agile methodologies and related process.
Ability to arrange and write Design Documents.