Genesys CX Snowflake and Reporting

Position: Fulltime job opportunity for Genesys CX with Snowflake and Reporting role
Hi ,
Greetings!
I have an exciting Fulltime job opportunity for Genesys CX with Snowflake and Reporting role for Addison, TX / Charlotte, NC ( Onsite ).

If you are comfortable with JD and interested,
please reply me back with your updated resume
.
Please find below JD for your reference.

Job Summary:
Skill:
Genesys CX with Snowflake and Reporting

Must Have Technical/Functional

Skills:

AWS experience.

Genesys Cloud CX, Snowflake and Reporting.

Contact Center Routing experience.

Roles & Responsibilities :

Mandatory:

Experience working with Genesys Snowflake platform for historical reporting.

Strong foundation in data analytic, data engineering and cloud platforms with specific experience in Elasticsearch and Kibana.

SQL Proficiency for data manipulation, querying and query optimization.

Ability to understand and interpret real-time and historical contact center metrics to improve customer service and business outcomes.

Experience in developing complex reporting solutions for large data sets.

Industry knowledge and experience in contact center technologies.

Experience creating dashboards for monitoring queue activity, agent performance and interactions.

Looking forward to your response
With Best Regards,
Alok kumar Yadav
Technical recruiter
Jconnect Infotech Inc.
Ph#( |Email:
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034