Director of Information & Digital Systems

Director of Information & Digital Systems

The Director of Information & Digital Systems is responsible for the strategic leadership, administration, optimization, and continuous improvement of Grand Home's information technology, digital business systems, and Customer Relationship Management (CRM) platform. This role serves as the bridge between business operations and technology, ensuring that systems, processes, data, and technology investments support organizational growth, operational efficiency, and exceptional customer experience.

• Provide strategic leadership and oversight of the Company's CRM platform and digital business systems.
• Ensure continuity, optimization, and long-term sustainability of mission‑critical CRM operations.
• Oversee system integrations, automation initiatives, reporting, and business process improvements.
• Partner with business leaders to identify opportunities to leverage technology to improve performance and efficiency.

• Develop and execute technology strategies aligned with organizational objectives.
• Create and maintain technology roadmaps that support future growth.
• Evaluate emerging technologies and recommend solutions that support business needs.
• Lead digital transformation and process improvement initiatives.

• Oversee information technology operations and vendor relationships.
• Ensure system reliability, business continuity, and cybersecurity best practices.
• Support infrastructure planning and technology-related projects.
• Promote a proactive approach to technology support and operational effectiveness.

• Supervise, coach, mentor, and develop Business Systems and IT team members.
• Establish performance expectations and accountability measures.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Support workforce planning and resource allocation within the technology function.

• Lead software implementations, upgrades, and integration projects.
• Manage relationships with technology vendors, consultants, and software providers.
• Negotiate and administer technology-related contracts and service agreements.
• Monitor project progress and ensure successful implementation of business solutions.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Technology Management, or a related field required.
• Minimum of seven (7) years of progressive experience in information systems, business systems, CRM administration, digital systems, technology leadership, or related disciplines.
• Minimum of three (3) years of leadership experience with direct people management responsibilities.
• Demonstrated experience leading and developing professional employees.
• Experience overseeing CRM platforms, business applications, systems integration, technology projects, and vendor relationships.
• Experience supporting business operations through technology strategy and process improvement initiatives.
• Experience leading organizational change and technology adoption efforts preferred.
• Homebuilding, construction, real estate, mortgage, financial services, or related industry experience preferred.

• Valid driver's license and reliable transportation required.
• Ability to travel between company locations as needed.

• Strong understanding of CRM platforms, business systems, workflow automation, systems integration, reporting tools, and data management.
• Working knowledge of information technology infrastructure, networking, cybersecurity principles, cloud‑based technologies, and end‑user support functions.
• Strong leadership, coaching, and employee development skills.
• Ability to build, motivate, and develop high‑performing teams.
• Strong strategic thinking and business acumen.
• Ability to align technology initiatives with organizational goals and priorities.
• Exceptional analytical, problem‑solving, and decision‑making abilities.
• Strong project management and organizational skills.
• Ability to identify process improvement opportunities and implement…