HubSpot Administrator

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Full Time Professional Corporate Office, Addison, TX, US

6 days ago Requisition

Salary Range: $60,000.00 To $65,000.00 Annually

HUBSPOT ADMINISTRATOR I

Jani-King International | Addison, TX

Own the Systems. Empower the Teams. Keep the Data Honest.

Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide
. For more than 55 years
, we've powered a growing global network — and the systems behind our sales and marketing teams are critical to everything we do.

We're hiring a Hub Spot Administrator to own the systems, processes, and reporting that our Sales and Marketing teams rely on every day. This is a hands-on role at the center of our go-to-market operation — you'll be the person who keeps our CRM accurate, our processes documented, our teams trained, and our reporting trustworthy.

You’ll work most closely with our sales team, providing direct daily support and acting as their first point of contact for anything Hub Spot-related. This is an in-person, full-time position for someone who takes genuine ownership of problems and follows them through to resolution.

• Own the onboarding experience for new hires across Sales, Marketing, and Operations, ensuring each person is set up in Hub Spot and confident using the tools relevant to their role.
• Train and mentor team members on system functionality, workflows, and best practices — both one‑on‑one and in group sessions.
• Develop and maintain enablement materials, including role‑based setup guides, quick‑reference documentation, and training resources teams can self‑serve from.
• Serve as the ongoing resource for user questions, adoption issues, and refresher training as tools and processes evolve.

• Maintain and continuously improve SOPs as sales and marketing processes change, ensuring documentation stays accurate and actionable.
• Manage documentation projects end‑to‑end, from identifying gaps and inconsistencies to drafting, reviewing, and publishing updates.
• Lead training and communication around process and system changes so teams understand not just what changed, but why.
• Partner with stakeholders across departments to standardize how work moves through the CRM.

• Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics.
• Fulfill ad hoc reporting requests from sales leadership and other stakeholders, translating business questions into clear, accurate reports.
• Maintain definitions and documentation for key fields, lifecycle stages, and source values so reporting stays consistent and interpretable across teams.
• Surface insights, not just data — proactively flag trends or anomalies that leadership should be aware of.

• Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration.
• Identify and resolve duplicate, incomplete, or inconsistent records through regular audits and cleanup.
• Manage day‑to‑day system configuration and user support, triaging requests and escalating system‑level issues appropriately.
• Support tool integrations between Hub Spot and connected platforms, coordinating with the broader systems team as needed.

• 2–3 years of experience in a sales operations, marketing operations, or CRM administration role
• Hands‑on experience administering Hub Spot
• Experience with AI tools (e.g., Claude, ChatGPT) and a willingness to apply them to day‑to‑day work
• Proficiency with Microsoft 365 and its surrounding tools (Outlook, Teams, SharePoint, Excel)
• Solid working knowledge of sales and marketing processes and how they connect
• Strong written and verbal communication — able to document clearly and train confidently
• Data literacy and comfort working in spreadsheets (Excel) for reporting and analysis
• Project management versatility — able to run multiple…