Client Services - Mortgage Web Applications

FICS® is searching for an enthusiastic Web Applications System Support team member to join its FICS Team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment,
train FICS customers to use the FICS software,
perform FICS product webinars and conference presentations
, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

• At least 1-2 years of experience in web application support or other equivalent support experience.
• A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
• Knowledge of testing web applications for quality and ease of use.
• Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios.
• Exceptional verbal and written communication skills
  .
• Excellent interpersonal and presentation skills
  , as well as an eagerness to learn.
• Valid Texas Driver License and Vehicle Liability Insurance