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Solutions Analyst II — Strategic IT Support & Problem Solver
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-07-19
Listing for:
Concentra, Inc
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Concentra is seeking a Solutions Analyst II in Addison, TX to deliver quality customer service by handling warm transfers and escalated incidents. You will coordinate with IS resources, improve support, and participate in problem management to identify root causes.
The role also involves coaching Solutions staff and maintaining updated training materials. The ideal candidate has 5+ years of technical IS experience, strong problem-solving abilities, and the ability to work with vendors to resolve
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