Chargé; e des relations utilisateurs

About Pix

At Pix, we work to enable every citizen to measure, improve, and value throughout their life their level of mastery of digital uses.

How?

By developing a free online platform adapted to all levels to self-assess and progress in 5 major areas of the digital world,

By offering a playful experience through learning challenges and interactive activities focused on practice,

By valuing achievements through the passing of the Pix Certification, recognized by the State and the professional world,

By equipping the actors of education, professional training, insertion, and digital mediation, in France and internationally.

Today, Pix is:

7 million users per year

+ 7 million Pix Certifications passed

Used in 40 countries

Applying for a job at Pix means wanting to join an innovative structure, comprising staff from the tech field (private/public), with collaborative tools, a dynamic environment within a project of social utility of national scope… and even more ;

-)

The main role of the agent is to accompany Pix users to improve their experience, by answering their questions and participating in the improvement of the platform, in a context of constant evolution and openness to the international.

Under the responsibility of the Support Manager / User Relations, your main missions will be:

• Respond to messages received by adapting to the user profile (student, teacher, job seeker, representative of an organization, etc.)
• Collaborate with other Pix teams to provide the best solution to different situations
• Make all our interlocutors fans of Pix support through your reactivity, your kindness, and your relational intelligence

• Participate in the reporting of bugs and technical reports, in connection with the product and engineering teams
• Lead the crisis management with the technical teams and ensure the relay to the concerned interlocutors
• Carry out a watch on tools, processes, and good support practices

• Manage the help center: writing and updating assistance articles
• Adapt the contents for different audiences, including by popularizing technical elements
• Participate in the update and enrichment of the team's knowledge base

• Share user feedback with internal teams (product, engineering, deployment, etc.), to improve the platform and imagine future developments
• Work transversally with different Pix teams to continuously improve the user experience
• Participate in the improvement of our internal processes and tools

• Contribute to the adaptation of tools and processes to support international audiences in the development of Pix

Job Type

Replacement for maternity leave, CDD of 6 months.

Desired start date: 1st September

Benefits

A personalized onboarding to discover all the teams

Invitations to panels, demos, and workshops open to all to co-build Pix together

Restaurant vouchers 12.10 €/day worked with 60% coverage

25 days of paid leave + 20 days of additional leave per year

A year-end bonus that can reach up to 10% of the annual gross

A basket of fruit delivered every week

Access to more than 1500 sports facility brands at a reduced rate with Gymlib!

Partial telework possible for all agents, anywhere in France & an allowance for telework of 253.44 € per year (63.36€ per quarter)

Last but not least: a large cafeteria and unlimited espressos!

Degree & Experience

• Training in digital communication is appreciated
• Experience in the field of education/training is an asset
• Junior profile accepted

Knowledge

• Good level of digital skills (use of collaborative tools, management of personal data, etc.)
• Excellent mastery of written French: spelling, grammar, style
• Good level of English required
• Mastery of an additional language is a plus

Technical and Operational Skills

• Ability to understand and test the problems encountered by users
• Writing skills to write clear assistance or communication contents
• Ability to popularize technical contents
• Ability to keep calm in all circumstances
• Diligence, sense of organization, reliability, and autonomy
• Team spirit and sense of collaboration
• Altruism, kindness, patience, and sense of pedagogy
• Curiosity and appetite for continuous learning

If a good CV is always pleasant to read, we believe that a good story well told (with its lot of projects and experiences, successes or failures) is even more interesting to discover. Send us your application, CV, and Cover Letter.

At Pix, we believe that diversity is a strength, and we are committed to cultivating it. If you wish to join an expanding public service with a true philosophy, send us your application!