Service Desk Technician Tier 1.; MSP

WHAT YOU WILL SUPPORT

• Provide white glove support for end users, workstations, conference rooms, applications, and managed IT resources.
• Support Windows 10 and Windows 11 workstations, physical and virtual desktops, laptops, peripherals, local applications, and multi monitor setups.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint, Entra , Intune, and endpoint environments.
• Manage Active Directory users, groups, permissions, file shares, workstations, and Group Policy.
• Monitor tickets, infrastructure alerts, and system health checks while responding within defined service level expectations.
• Coordinate escalations during critical incidents and communicate clearly with internal teams and clients.
• Assist with onsite support, dedicated client support, implementation projects, routine maintenance, and IT inventory.
• Maintain accurate ticket notes, technical documentation, inventory records, and client environment details.

• 2 to 3 years of IT support experience.
• Experience working for an MSP or supporting multiple client environments is required
• Strong Windows 10 and Windows 11 support experience.
• Working knowledge of Windows Server 2019, 2022, or 2025.
• Hands on experience with Microsoft 365, Entra , Exchange Online, SharePoint, Teams, and Intune.
• Experience with Active Directory, Group Policy, file shares, permissions, and user administration.
• Strong ticketing, time entry, documentation, and service level discipline.
• Excellent communication, professionalism, attention to detail, and time management.
• Ability to support demanding financial services clients with patience, urgency, and accuracy.

• Azure or AWS cloud support experience.
• Mobile Device Management or Mobile Application Management experience.
• Conditional Access, endpoint management, or Intune policy experience.
• Basic networking knowledge including firewalls, wireless access points, routing, connectivity troubleshooting, and network rules.

• Work with sophisticated financial services clients in a fast growing technology environment.
• Gain exposure to Microsoft cloud, endpoint management, infrastructure monitoring, implementation projects, and client advisory work.
• Collaborate with service desk, infrastructure, implementation, relationship management, and senior leadership teams.
• 100% of individual health, dental, and vision premiums covered.
• 40% of family premiums covered.
• 15 days of flexible PTO from the start.
• 401(k) with 4 percent match on a safe harbor plan.
• $1,000 annual continued learning and development allowance.