HubSpot Administrator

Responsibilities

• Own the onboarding experience for new hires across Sales, Marketing, and Operations, ensuring each person is set up in Hub Spot and confident using the tools relevant to their role.
• Train and mentor team members on system functionality, workflows, and best practices – both one‑on‑one and in group sessions.
• Develop and maintain enablement materials, including role‑based setup guides, quick‑reference documentation, and training resources teams can self‑serve from.
• Serve as the ongoing resource for user questions, adoption issues, and refresher training as tools and processes evolve.
• Maintain and continuously improve SOPs as sales and marketing processes change, ensuring documentation stays accurate and actionable.
• Manage documentation projects end‑to‑end, from identifying gaps and inconsistencies to drafting, reviewing, and publishing updates.
• Lead training and communication around process and system changes so teams understand not just what changed, but why.
• Partner with stakeholders across departments to standardize how work moves through the CRM.
• Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics.
• Fulfill ad‑hoc reporting requests from sales leadership and other stakeholders, translating business questions into clear, accurate reports.
• Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration.
• Identify and resolve duplicate, incomplete, or inconsistent records through regular audits and cleanup.
• Manage day‑to‑day system configuration and user support, triaging requests and escalating system‑level issues appropriately.
• Support tool integrations between Hub Spot and connected platforms, coordinating with the broader systems team as needed.

• 2–3 years of experience in a sales operations, marketing operations, or CRM administration role
• Hands‑on experience administering Hub Spot
• Experience with AI tools (e.g., Claude, ChatGPT) and a willingness to apply them to day‑to‑day work
• Proficiency with Microsoft 365 and its surrounding tools (Outlook, Teams, SharePoint, Excel)
• Solid working knowledge of sales and marketing processes and how they connect
• Strong written and verbal communication – able to document clearly and train confidently
• Data literacy and comfort working in spreadsheets (Excel) for reporting and analysis
• Project management versatility – able to run multiple work streams simultaneously and drive them to completion
• A strong sense of ownership, high attention to detail, and proven problem‑solving skills
• Experience training or mentoring others
• Ability to work full‑time, in‑person, on‑site

Demonstrates expertise in Hub Spot administration and sales operations, with a strong focus on training, documentation management, and data quality. Capable of developing enablement materials and leading cross‑departmental collaboration to enhance user adoption and process efficiency.

• Microsoft 365
• Excel
• Outlook
• Teams
• Share Point
• AI Tools