Consultant - Applications Programmer - Enterprise Correspondence Operations

Job Description

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.

• Email Configuration support:
  Requires skills related to general Operations business processes, understanding business needs for email campaigns, Salesforce Marketing Cloud configuration, HTML, data files, email content configuration, production deployment, monitoring campaigns, general troubleshooting. Must be analytical with strong attention to detail and able to collaborate with teams requesting email campaign configuration and technology support partners. Able to manage a high volume of configuration requests with varying degrees of complexity and deployment timelines.
  
  Responsible for reviewing business requirements, configuring email campaigns in collaboration with business teams, configuring email content, HTML coding, testing, production deployment, monitoring and troubleshooting of campaigns. Collaborates with business users and technology partners to implement email campaigns.
• Messagepoint Configuration support:
  Requires a specialized skillset in content design experience, specifically with Messagepoint or Open Text Exstream. Requires 5+ years of hands‑on experience with content management systems, designing and developing correspondence documents across multiple software platforms. Experience in independently leading the refinement of template requirements, managing the template development life cycle through production implementation. Experience in designing, developing and successful deployment of large‑scale projects from end‑to‑end following an iterative and agile SDLC.
  
  Excellent organizational, analytical, verbal, and written skills. Able to communicate challenges and successes clearly and foster positive working relationships.
• Data Dictionary Management:
  Responsible for coordinating and maintaining the data dictionary used for the universal schema. Handles requests for new variables or fields to be added to inbound and outbound data schemas. The schema is a critical interface to a variety of systems of record and if not properly managed can cause impacts to operational processes.

Monday - Friday | 8:00AM - 5:00PM

• Prior experience with email campaign configuration in Salesforce Marketing Cloud.
• Experience configuring Salesforce campaigns, HTML, testing, collaborating with requestors and technical partners, and scheduling production deployments. Ability to understand monitoring data and proactively handle troubleshooting.
• Ability to manage a high volume of configuration requests across multiple platforms with minimal supervision.
• Analytical with the ability to understand business needs and configure email campaigns with strong attention to detail and focus on the user experience.
• Experience in independently leading the refinement of configuration requirements and managing the configuration life cycle to production implementation.
• Act as a technical resource for translating business requirements and configuring content.
• Hands on experience in designing, configuring, and successful deployment of complex solutions.
• Strong collaboration and communication skills.
• Experience editing HTML in a text editor.
• Experience coding tables in HTML and familiarity/comfort with nested table structures.
• Understanding of XML structures.
• Some prior email development and/or web development experience.
• Some prior experience with AMPscript or another programming language (JavaScript, PHP, Java, Swift, etc.) to understand logic for interpreting/ writing programmatic code.
• Positive attitude and resilience toward stress.
• Must be able to adhere to a very strict process/workflow.

• Prior experience in content design with Messagepoint or Open Text Exstream.
• Ability to work well independently and in large group settings, handling multiple assignments simultaneously.
• Ability to collaborate with technical partners to coordinate delivery of workflow solutions.
• Excellent organizational, analytical, verbal, and written skills.
• Ability to communicate challenges and successes and foster positive working relationships.
• Proficient in MS Office Products, especially Excel.

• Analytical Thinking
• Attention to Detail
• Change Management
• Collaboration
• Consulting
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Result Orientation
• Strategic Thinking
• Written Communications

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

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