HubSpot Administrator

You'll work most closely with our sales team, providing direct daily support and acting as their first point of contact for anything Hub Spot-related. This is an 𝐢𝐧-𝐩𝐞𝐫𝐬𝐨𝐧, 𝐟𝐮𝐥𝐥-𝐭𝐢𝐦𝐞 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧 for someone who takes genuine ownership of problems and follows them through to resolution.

• Own the onboarding experience for new hires across Sales, Marketing, and Operations, ensuring each person is set up in Hub Spot and confident using the tools relevant to their role.
• Train and mentor team members on system functionality, workflows, and best practices — both one-on-one and in group sessions.
• Develop and maintain enablement materials, including role-based setup guides, quick-reference documentation, and training resources teams can self-serve from.
• Serve as the ongoing resource for user questions, adoption issues, and refresher training as tools and processes evolve.
• Maintain and continuously improve SOPs as sales and marketing processes change, ensuring documentation stays accurate and actionable.
• Manage documentation projects end-to-end, from identifying gaps and inconsistencies to drafting, reviewing, and publishing updates.
• Lead training and communication around process and system changes so teams understand not just what changed, but why.
• Partner with stakeholders across departments to standardize how work moves through the CRM.
• Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics.
• Fulfill ad hoc reporting requests from sales leadership and other stakeholders, translating business questions into clear, accurate reports.
• Maintain definitions and documentation for key fields, lifecycle stages, and source values so reporting stays consistent and interpretable across teams.
• Surface insights, not just data — proactively flag trends or anomalies that leadership should be aware of.
• Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration.
• Identify and resolve duplicate, incomplete, or inconsistent records through regular audits and cleanup.
• Manage day-to-day system configuration and user support, triaging requests and escalating system-level issues appropriately.
• Support tool integrations between Hub Spot and connected platforms, coordinating with the broader systems team as needed.

• 2–3 years of experience in a sales operations, marketing operations, or CRM administration role
• Experience with AI tools (e.g., Claude, ChatGPT) and a willingness to apply them to day-to-day work
• Proficiency with Microsoft 365 and its surrounding tools (Outlook, Teams, SharePoint, Excel)
• Solid working knowledge of sales and marketing processes and how they connect
• Strong written and verbal communication — able to document clearly and train confidently
• Data literacy and comfort working in spreadsheets (Excel) for reporting and analysis
• Project management versatility — able to run multiple work streams simultaneously and drive them to completion
• A strong sense of ownership, high attention to detail, and proven problem-solving skills
• Experience training or mentoring others
• Ability to work full-time, in-person, on-site
• Experience with Jira or other project management software
• Experience with Zoom Info or similar sales intelligence platforms
• Experience building reports or dashboards in a CRM or BI tool
• Hub Spot certifications (e.g., Hub Spot Marketing, Sales, or Revenue Operations)

• Medical, dental, vision, 401(k), paid vacation, paid holidays, and more

• 𝐂𝐞𝐧𝐭𝐫𝐚𝐥 𝐑𝐨𝐥𝐞:
  Sit at the heart of our go-to-market operation, with real ownership over the systems Sales and Marketing depend on.
• 𝐌𝐨𝐝𝐞𝐫𝐧 𝐓𝐨𝐨𝐥𝐬:
  We use AI platforms actively, including Claude and ChatGPT. You'll be expected to use them — and encouraged to push what's possible.
• 𝐒𝐭𝐚𝐛𝐢𝐥𝐈𝐓𝐘 & 𝐒𝐜𝐚𝐥𝐞:
  Join a global franchise company with 55+ years of success and a growing systems environment.
• 𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐇: A direct reporting line to the Manager, GTM Systems & Enablement, with room to grow as you demonstrate capability.

This is a 𝐟𝐮𝐥𝐥𝐲 𝐨𝐧-𝐬𝐢𝐭𝐞, 𝐟𝐮𝐥𝐥-𝐭𝐢𝐦𝐞 𝐫𝐨𝐥𝐞, Monday–Friday. You'll work directly with teams across Sales, Marketing, and Operations — providing daily hands-on support, leading training, and keeping the systems behind our go-to-market teams running smoothly.

If you're a systems-minded problem-solver who takes ownership, communicates clearly, and enjoys making the teams around you more effective, we want to hear from you.