Program Manager

Job Description

Credera and LeapPoint have fully integrated to form a unified global Adobe Practice for their parent company, Omnicom. The combination of Credera's transformation consulting expertise and LeapPoint's award-winning Adobe capabilities, integrated into Omnicom’s leading connected capabilities in media, creative, commerce, data, and identity solutions, offers comprehensive, end-to-end transformations at enterprise scale.

Credera

Projects and Performance Improvement

Project and Program Management

Credera and LeapPoint have fully integrated to form a unified global Adobe Practice for their parent company, Omnicom. The combination of Credera's transformation consulting expertise and LeapPoint's award-winning Adobe capabilities, integrated into Omnicom’s leading connected capabilities in media, creative, commerce, data, and identity solutions, offers comprehensive, end-to-end transformations at enterprise scale.

LeapPoint is seeking a Program Manager to manage delivery and implementation of our vision of Connected Work for the world’s biggest brands, where we help clients optimize their content supply chain by strategically integrating people, processes, and Adobe technology to address board-level challenges and fuel marketing transformation at an unprecedented pace. In this role, you will help our clients by aligning their teams with organizational strategies, transparently conveying business and ROI costs, and building a well-integrated technology stack to jumpstart their digital transformation.

• Client Relationship Management: build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes
• Program Planning & Execution: develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks
• Lead Digital Transformation: spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
• Stakeholder
  
  Collaboration:
  
  partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs
• Budgeting: develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations
• Resource Management: allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success
• Performance Monitoring: track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes
• Process Optimization: identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency

• 5+ years of program management experience leading complex implementations of multiple SaaS platforms
• Experience in Adobe content supply chain solutions and GenAI preferred
• Proven track record of managing large-scale, complex digital transformation initiatives with measurable outcomes using methodologies like Agile, Scrum, or PMI
• Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels
• Demonstrated experience creating and managing project budgets, forecasting costs, and optimizing resource allocation
• Primary experience in managing projects related to two or more work streams (Workfront, AEM, SaaS integration, process optimization, etc.)
• Outstanding verbal and written communication skills, with experience delivering presentations, status reports, and training sessions Strong strategic thinking and problem-solving skills

• Results-driven, adaptable, and collaborative, with a passion for driving innovation and impact
• Track…