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IT Helpdesk Specialist - First-Line Support
Job in
Addison, Dallas County, Texas, 75001, USA
Listed on 2026-09-04
Listing for:
Concentra, Inc.
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Concentra is seeking a Support Specialist I to provide first level assessment and resolution for hardware, software, and workflow issues for Concentra colleagues. You will handle calls, chats, tickets, and emails with a strong focus on customer service and timely issue resolution.
The role requires troubleshooting hardware and software, supporting Windows, Office, VPN, and healthcare applications, and escalating when needed.
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