Technical Support Engineer Intern

• Support Tanium’s customer organization by resolving technical issues and answering technical questions
• Work with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, and risk management
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations
• Support security, operations, and general automation efforts
• Assist customers with Tanium platform/module upgrades
• Partner with other TSEs on assigned cases
• Execute special projects with peer interns
• Learn to support, operate, and integrate Tanium technology
• Document best practices, track activity, document root causes, and complete accurate reports
• Test the product in a home lab environment

• Authorization to work in the U.S. now and in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Currently enrolled undergraduate student at a college or university
• Eligible graduation date of December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking, or operating systems/servers
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

Demonstrates strong problem-solving abilities in technical support, particularly in security, operations, and asset management. Proficient in conducting root cause analysis and documenting best practices while collaborating effectively with team members and customers.

• Technical Support
• Root Cause Analysis
• Customer Engagement
• Endpoint Experience
• IT Helpdesk Experience

• Technical Issue Resolution
• Root Cause Analysis
• Endpoint Management
• Networking
• Operating Systems
• Server Management
• Automation
• Tanium Platform Support
• Documentation
• Testing

• Collaboration
• Communication
• Customer Service

• Security
• Operations
• Asset Management
• Risk Management
• IT Helpdesk

• Tanium Technology