Commercial Property Claims Handler IV

Overview

Zurich North America Claims acknowledges work life-balance and flexibility. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims colleagues to work in their preferred location while enabling in-person connections when meaningful and valuable. Occasional in-office attendance should be expected.

Zurich North America is hiring a Commercial Property Claims Handler to join our team. We are open to candidates in Schaumburg, IL;
Atlanta, GA;
Parsippany, NJ;
New York, NY;
Gold River, CA; or Addison, TX.

• Handle single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority, following established protocols to ensure efficient, customer-centric claims service.
• Document claims files by accurately capturing and updating claims data in compliance with best practices.
• Exercise judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law, and establishing basic negligence principles.
• Determine policy verification and coverage by analyzing applicable coverage and assessing whether the loss falls within coverage.
• Develop case strategy and evaluation, escalate issues as appropriate, and strive for timely resolution of claims.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages and calculate applicable damages or ranges allowed by law.
• Negotiate settlements by formulating an appropriate strategy and using available tools within authority limits.
• Meet quality standards by following best practices and ensuring customer service through proactive communication and adherence to customer protocols.
• Manage expenses by working with vendor-approved networks and supervising the scope of work of outside contractors; depart from approved vendors with manager approval when in the insured’s best interest.
• Ensure legal compliance by following state and federal laws, regulations, and internal control requirements.
• Refer claims to subrogation and fraud teams by identifying potential subrogation and fraud indicators.
• Contribute to profitable growth by providing risk insights, information, and trends to the Business Unit or customer as needed.
• Protect Zurich’s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, and engaging in professional societies.

• Bachelor’s Degree and 6 or more years of experience in the Claims and/or Litigation Management area, OR
• Juris Doctor and 2 or more years of experience in the Claims and/or Litigation Management area, OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/or Litigation Management area, OR
• Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/or Litigation Management area, OR
• High School Diploma Equivalent and 8 or more years of experience in the Claims and/or Litigation Management area, AND
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products

• Commercial property claims experience
• International claims handling experience
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Solid time management, prioritization and multi-tasking skills
• Experience collaborating in a team environment and building cross-functional working relationships
• Adept at identifying and explaining complex financial and/or actuarial concepts
• Ability to determine the scope and exposure for moderately complex claims
• Understanding of the reserving process for indemnity and expense in analyzing potential exposure of moderately complex claims
• Ability to develop and execute negotiation strategies for resolution
• Ability to identify subtleties in customer, client, and/or business partner interactions
• Ability to present information necessary to propose a claim resolution to stakeholders

Your pay at Zurich…