Sr Inbound Product Manager - Supply Chain Operations

Position: Sr Staff Inbound Product Manager - Supply Chain Operations
Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Team:

At Service Now, we're transforming how organizations manage and optimize supply chain operations through intelligent workflows, automation, and AI. The Supply Chain Operations team is building innovative solutions that help customers gain visibility across complex supply networks, proactively identify disruptions, and rapidly resolve exceptions that impact business performance. Our products enable supply chain, procurement, logistics, and operations teams to detect issues earlier, prioritize actions intelligently, collaborate across stakeholders, and automate remediation at scale.

As part of this fast-growing business, you'll help define the future of Supply Chain Exception Management, partnering closely with engineering, data science, customers, and ecosystem partners to build enterprise-grade solutions that improve resilience, reduce operational risk, and keep global supply chains running smoothly. From integrating with leading ERP, transportation, and warehouse management systems to leveraging AI for predictive insights and automated decision-making, our team is reimagining how modern supply chains operate in an increasingly dynamic world.

What you get to do in this role:

* Partner with Engineering to Build:
Work hand-in-hand with engineering and data science teams to design, build, and ship supply chain exception management capabilities. Be a true technical partner - diving deep into architecture decisions, system design, and implementation tradeoffs to deliver scalable, performant solutions.

* Contribute to Product Strategy:
Design and deliver product features for a fast-growing supply chain operations business unit, with initial focus on supply chain exception management. Collaborate closely with engineering to execute on strategies that deliver value to our supply chain and procurement customers.

* Build the Partner Ecosystem:
Work closely with supply chain technology partners, third-party logistics providers (3PLs), transportation management systems (TMS), warehouse management systems (WMS), and ERP vendors to co-develop integrated solutions. Partner with engineering to ensure our platform APIs and integrations enable seamless partner ecosystem expansion.

* Collaborate with Customers:
Build relationships with supply chain leaders, procurement teams, logistics operators, and supply chain exception management practitioners through design programs and product advisory councils. Demo and present supply chain capabilities to existing and prospective customers. Champion the customer to the rest of the product management, sales, and marketing organization to influence supply chain product strategy.

* Drive Cross Company Outcomes:
Work cross functionally with other product teams and partners to deliver joint product features that deliver value to customers across procurement, logistics, inventory management, demand planning, and exception management. Enable seamless integration between supply chain operations and broader enterprise functions (finance, manufacturing, customer success).

* Win as a Team:
Collaborate with a team of dedicated and engaged product managers and engineers with a collective goal of serving supply chain and operations customers at enterprise scale - while building strong partnership relationships that extend our platform capabilities.

Qualifications

To be successful in this role you have:

* Deep supply chain domain expertise: 12+ years of product management experience in supply chain, procurement, logistics, demand planning, or inventory optimization - ideally at enterprise software companies or managing complex, multi-stakeholder operations products.

* Supply chain exception management expertise:
Demonstrated understanding of exception management workflows, alert prioritization, root cause analysis, and remediation processes in supply chain operations. Experience building products or features that help teams identify, triage, and resolve supply chain disruptions (demand-supply mismatches, supplier delays, inventory exceptions, logistics exceptions).

* Strong technical acumen:
Previous experience as a software engineer or deep familiarity with software architecture, APIs, databases, and system design. Comfortable diving into technical discussions with engineering about scalability, performance, data modeling, and…