Service Area Manager

Job Description

FMM is seeking a motivated professional to fill our Service Area Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.

The Service Area Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Service Area Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the Dallas Region.

Included but not limited to

• Make decisions using the 5 values of FMM as your guide:
  Quality, Teamwork, Integrity, Safety, and Versatility
• Manages day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance
• Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office
• Quarterly review of each facility under responsible area for each technician
• Assist Client Service Center to resolve unclear request
• Assist technicians with issues at client facilities
• Documents employee performance, for direct reports, throughout the year and communicates action with employee for implementation
• Develop on call schedule for all technicians
• Engages with potential clients and effectively introduces and showcases the Company's full range of services
• Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery
• Adheres to operating procedures to ensure staff is operating as efficiently and effectively as possible
• Ensures training objectives are met for all staff within stated timeframe
• Ensures all staff is actively participating in department goals
• Organizes and leads weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings
• Ensures client contract compliance is upheld
• Manages vendor contracts, reviewing with clients as needed
• Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes
• Schedules monthly visits with clients to ensure client satisfaction
• Coordinates client relocations and startup of new locations, including any necessary purchases
• Estimate and coordinate client construction projects from start to finish
• Addresses problems with staff and vendors to provide seamless service to clients
• Generates and sends standard reports to clients
• Reviews open and completed work orders to ensure accuracy of labor, parts, and vendor costs
• Reviews preventive and on-demand work order billing
• Oversees inventory control and provides monthly reconciliation and job cost allocation to administration
• Oversees staff adherence to Vehicle Use Policy
• Lead Emergency Response effort in the event of manmade or natural disaster.
• Provides courteous and prompt service to all internal and external client/customers and ensures that company/client confidentiality is assured
• Identifies opportunities and recommends methods to improve service, work processes, and financial performance
• Assists co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded
• Orients new co-workers and actively supports teamwork throughout the company
• Participates in corporate and team meetings
• Participates in trade-specific organizations

• Bachelors degree in a related field such as business management, facility management, or construction management
• Minimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree)
• Knowledge of both residential and commercial systems
• Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations
• Proficient in project management software (CMiC, Builder Trend, or similar) and Microsoft applications
• Ability…