Specialist, Garnishment & Unemployment

Overview

Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The position of Garnishment & Unemployment Specialist has the primary responsibility to manage end-to-end, in-house wage attachment processing and unemployment claims administration. This role is ideal for a detail-oriented payroll professional with strong multistate compliance knowledge who thrives in a hands-on environment and is comfortable working directly with state agencies, courts, and internal stakeholders under strict deadlines.

• Garnishments (Primary Focus):
  • Process and administer all wage attachments in-house, including but not limited to child support, tax levies, creditor garnishments, and student loans. Current active volume is approximately 400 wage attachments.
  • Interpret and apply multistate garnishment orders in compliance with federal, state, and local regulations.
  • Calculate withholding amounts accurately and ensure timely remittance to agencies and courts.
  • Maintain garnishment records, documentation, and audit-ready files.
  • Respond to employee inquiries related to garnishments with professionalism and discretion.
  • Communicate directly with courts, attorneys, and government agencies regarding orders, amendments, and terminations.
  • Monitor legislative and regulatory changes impacting wage garnishments and recommend updates to procedures as needed.
• Unemployment Claims Administration:
  • Manage unemployment insurance claims received through the State Information Data Exchange System (SIDES). Approximately 620 unemployment claims were filed in 2025.
  • Review, validate, and submit accurate wage and separation information in response to state agency requests.
  • Ensure all unemployment claim responses are completed timely and within required state deadlines.
  • Coordinate with HR and Payroll to gather documentation related to employee separations, earnings, and employment history.
  • Maintain detailed records of claims, determinations, and correspondence for audit and compliance purposes.
  • Monitor claim outcomes and escalate trends or risks as appropriate.
  • Participate in or support unemployment hearings, including preparation of documentation and testimony, when former employees appeal denied claims.
  • Serve as a point of contact for state unemployment agencies regarding claims questions or follow-up requests.
• Collaboration & Process Improvement:
  • Partner closely with Payroll, HR, Legal, and Finance teams.
  • Identify opportunities to improve efficiency, accuracy, and compliance in garnishment and unemployment processes.
  • Assist with audits and internal reviews related to garnishments and unemployment claims.

• Education Level: Bachelor’s Degree in Accounting, Finance, Business, or related field from an accredited college or university.
• Certifications and/or Licenses: FPC or CPP is beneficial, but not required.
• Customarily has at least three years of hands-on experience processing multistate wage attachments with demonstrated in-house garnishment management experience.
• Experience with Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Strong problem-solving abilities and decision-making using logic to identify key facts and propose quality solutions.
• Excellent customer service skills and professionalism in dealing with people.
• Ability to handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal/state laws and company policies.
• Strong knowledge of federal and state wage attachment regulations.
• Experience handling unemployment claims and agency requests.
• High attention to detail with strong organizational and time management skills; ability to meet strict payroll deadlines.
• Ability to handle sensitive information with discretion and professionalism.
• Intermediate Excel knowledge (pivot tables, VLOOKUP/XLOOKUP, data import and extraction).
• Excellent written and verbal communication skills.
• Experience supporting payroll operations across multiple states.
• Prior experience working in a high production-oriented payroll environment.
• Familiarity with audits or compliance reviews related to garnishments or unemployment claims.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of…