Regional Director; High Rise

Description

The Regional Manager of High‑Rise, DFW, is in complete charge of the day‑to‑day operation of the first‑class luxury condominiums, as assigned. Provides for the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care, and upkeep of the common areas, as described in the Condominium Association Documents. The Regional Manager enforces compliance with the Rules and Regulations relative to the property’s operation and occupancy, maintains cordial relationships with owners, tenants, contractors, vendors, and employees, and is available for emergency responsiveness in conjunction with the Regional Directors and President of High‑Rise, Texas.

• Demonstrates superior customer service and a genuine desire to serve with a professional demeanor and polished appearance.
• Adheres to the company Mission Statement, Values, and Global Service Standards of First Service Residential.
• Creates the culture needed to enhance, promote, and execute daily positive interactions among members of the building management team.
• Facilitates First Call at the beginning of every work shift when onsite.
• Supervises the administration of contract services and monitors all work when onsite.
• While onsite, communicates to the Board regarding issues involving the community, resident concerns, and building operations.
• Review the property’s Action Item list with the Regional Director before presenting a time‑bound action plan on pending administrative items and community projects to the Board President, ensuring completion when possible.
• Enforces the Rules and Regulations of the Association as expressed and outlined in the Documents.
• Attends monthly Board Meetings, yearly HOA Meetings, and any Special Meetings at the invitation of the Board.
• Works closely with the VP of Maintenance to maintain files for all bids, repair orders, and maintenance records.
• Possesses excellent interpersonal skills and the ability to speak to all levels of clientele; good listening skills and anticipatory service.
• Ensures resident and guest concerns are resolved professionally and promptly; reports dissatisfaction to the Regional Director and Board.
• Supervises the Front Desk Concierge to ensure service standards are delivered to every Residence Owner.
• Oversees tracking and response to homeowners’ work orders, administrative work, mailings, staff meetings, onboarding materials, and updating and maintaining standard operating procedures.
• Assists the Regional Directors with resident communications, delinquency and violation notifications.
• Assists with monthly, quarterly, and annual financial reporting and input all financials to Connect timely and efficiently.
• Prepares Weekly Management Reports, Community Newsletters, and other mass communications.
• Performs property inspections of residential common areas (pool deck, fitness center, dog run, loading dock).

• In partnership with the Regional Director and Human Resources Director, establish and maintain a proactive human resource function to ensure employee motivation, training, development, retention, wage/benefit administration, compliance with policies and procedures, and labor regulations. Ensure that proper employee coaching, counseling, and disciplinary procedures are utilized.
• In partnership with the Director of Training and Development, establish and oversee specific training expectations and training for the Concierge.
• When onsite and applicable, work with the Regional Director and Human Resources Director to recruit, interview, hire, and discharge all personnel.
• When applicable, assess and review the job performances of all subordinates to the Regional Director and President of High‑Rise.
• Oversee and promote First Service University compliance training completion for all high‑rise staff.
• When onsite, approve personnel schedules, monitor attendance, approve timecards, and approve vacation requests with the Regional Director.
• In conjunction with and when applicable, input should be given to the Regional Director and President of High‑Rise for yearly formal performance reviews for onsite staff during time(s) at sited buildings.
• Creates an environment that provides…