Project Manager, Operations Manager, Program ​/ Project Manager

Overview

Project Manager - Operations

This Jobot job is hosted by:
Melanie Courtney. Salary: $110,000 - $125,000 per year.

Our client is a collection of industry-leading residential and commercial HVAC, electrical, and plumbing companies. The mission is to provide exceptional residential and commercial services by upholding the legacies of our brand partners, empowering their growth, elevating performance, and enhancing the quality of life in the communities we serve.

• Growing company
• Top benefits
• Great culture

• Responsibilities –
  
  Essential job functions:
  
  manage cross-brand operational initiatives end-to-end including chartering, scoping, sequencing, stakeholder alignment, risk management, executive reporting, and post-implementation review.
• Lead Service Titan as the operating standard — oversee new-brand rollouts and ongoing standardization across brands (BU setup, price book governance, job type and tagging hygiene, dispatch and capacity configuration, membership program structure, payroll and commission rules, reporting layer feeding Domo).
• Build and run the continuous improvement system: facilitate kaizen events, lead value stream mapping for booking-to-cash and dispatch-to-revenue flows, coach brand leadership on A3 problem solving and daily management, embed standard work that survives after project close.
• Apply structured problem-solving (DMAIC, A3, 5 Whys, fishbone, Pareto) and conduct Gemba walks at brand locations — dispatch desk, call queue, parts room, ride-alongs — translating observations into action.
• Partner with the BI team to maintain GM-facing scorecards in Domo (metrics include booked rate, conversion rate, average ticket, revenue per tech per day, CSR bookings per hour, membership attach rate, capacity utilization) and translate numbers into action plans GMs can run on Monday.
• Collaborate with the M&A team during due diligence and pre-close planning, take formal hand-off on Day 30 post-close, and own operational integration thereafter — including Service Titan migration, BU and price book alignment, membership program conversion, KPI baselining, GM onboarding to the operating standard, and the Day 30 / Day 60 / Day 100 integration plan.
• Own continuous improvement of membership programs across brands: agreement structure and pricing tiers, attach-rate playbooks for CSRs and techs, renewal mechanics, Service Titan membership configuration, and standardization of high-performing models.
• Document and maintain the playbook — standard operating procedures, runbooks, and best practices that codify the way of operating a brand.
• Coordinate with Corporate IT, Finance, HR, and Marketing on cross-functional initiatives requiring operations input or driving an operational outcome.
• Maintain alignment between Service Titan, Domo, Quick Books, Paycom, and  so the data the COO sees is the data GMs trust.
• Prepare monthly and quarterly operations reporting for the COO and executive team; support goal setting and OKR development for the operations function.
• Build trust with brand GMs and field leadership; influence without authority; surface operational issues from the field with appropriate context and recommended solutions.
• Other duties as assigned.

• First 90 Days – Complete a Service Titan configuration audit of at least 3 brands; deliver a prioritized gap list with estimated revenue impact; analyze and launch a membership optimization project for all brands; author a plan to optimize AI-based selling and CSR tools; ride along with techs and sit with CSRs at no fewer than 3 brands; publish a 12-month CI roadmap with COO approval.

• First 6 Months – Facilitate at least 2 kaizen events that produce measurable KPI movement; lead one full Service Titan rollout or major re-standardization to completion; reduce variance on at least one cross-brand KPI.

• First 12 Months – Document a repeatable operating playbook; establish a daily/weekly/monthly management cadence; maintain a live pipeline of CI projects with tracked savings; achieve membership optimization in full across the brand platform.

• Strong project management skills with the ability to run multiple…