Project Manager, Operations Manager

Project Manager – Operations

Salary: $110,000 - $125,000 per year

Our client is a collection of industry-leading residential and commercial HVAC, electrical, and plumbing companies.

• Manage cross-brand operational initiatives end-to-end: charter, scope, sequence, stakeholder alignment, risk management, executive reporting, and post-implementation review.
• Lead Service Titan as the operating standard—new-brand rollouts and ongoing standardization across existing brands (BU setup, price book governance, job type and tagging hygiene, dispatch and capacity configuration, membership program structure, payroll and commission rules, reporting layer feeding Domo).
• Build and run the continuous improvement system: facilitate Kaizen events, lead value stream mapping for booking-to-cash and dispatch-to-revenue flows, coach brand leadership on A3 problem solving and daily management, and embed standard work that survives after the project closes.
• Apply structured problem‑solving (DMAIC, A3, 5 Whys, fishbone, Pareto) and conduct Gemba walks at brand locations—dispatch desk, call queue, parts room, ride‑alongs—translating observations into action.
• Partner with the BI team to maintain GM-facing scorecards in Domo (booked rate, conversion rate, average ticket, revenue per tech per day, CSR bookings per hour, membership attach rate, capacity utilization) and translate numbers into action plans GMs can run on Monday morning.
• Partner with the M&A team during diligence and pre‑close planning, take formal hand‑off on Day 30 post‑close, and own operational integration thereafter—including Service Titan migration, BU and price book alignment, membership program conversion, KPI baselining, GM onboarding to the operating standard, and the Day 30 / Day 60 / Day 100 integration plan.
• Own continuous improvement of membership programs across brands: agreement structure and pricing tiers, attach‑rate playbooks for CSRs and techs, renewal mechanics, Service Titan membership configuration, and standardization of high‑performing models.
• Document and maintain the playbook—standard operating procedures, runbooks, and best practices that codify the way of operating a brand.
• Coordinate with Corporate IT, Finance, HR, and Marketing on cross‑functional initiatives requiring operations input or driving an operational outcome.
• Maintain alignment between Service Titan, Domo, Quick Books, Paycom, and  so the data the COO sees is the data the GMs trust.
• Prepare monthly and quarterly operations reporting for the COO and executive team; support goal setting and OKR development for the operations function.
• Build trust with brand GMs and field leadership; influence without authority; surface operational issues from the field with appropriate context and recommended solutions.
• Other duties as assigned.

• Complete a Service Titan configuration audit of at least 3 brands; deliver a prioritized gap list with estimated revenue impact.
• Analyze and launch a membership optimization project for all brands.
• Author a plan to optimize AI‑based selling and CSR tools across the brand platform, with clear deliverables and due dates.
• Ride along with techs and sit with CSRs at no fewer than 3 brands to ground perspective in the field.
• Publish a 12‑month CI roadmap with the COO’s approval, sequenced by impact and brand readiness.

• Facilitate at least 2 Kaizen events that produce measurable, sustained KPI movement (booked rate, conversion, attach, or revenue per tech per day).
• Lead one full Service Titan rollout or major re‑standardization to completion.
• Reduce variance on at least one cross‑brand KPI by closing the gap between top‑ and bottom‑quartile brands.

• Document, repeatable operating playbook in use by every brand.
• Daily / weekly / monthly management cadence (tiered huddles, visual boards) running at every brand.
• Live pipeline of CI projects with tracked savings, revenue lift, or capacity gains attributable to this role.
• Membership optimization in full swing across the brand platform, with a 24‑month full completion date.

• Strong project management skills and the ability to run multiple cross‑brand…