Head of Fulfillment

Head Of Fulfillment

At Bigblue, fulfillment is where our promise to brands meets their customers. As Head Of Fulfillment, you will lead the strategy, execution, and continuous improvement of our European warehouse network — ensuring that we operate faster, smarter, and at the right cost.

You will own the performance of our 3PL network, drive cost optimization, and champion innovation across our warehouse operations. From ensuring SLA delivery to exploring automation and robotics, your mission is to help Bigblue scale with operational excellence — without compromise on quality or customer experience.

This is a key leadership role, reporting directly to the CEO, with strong exposure to the leadership team and customers.

What you'll do:

• Lead Bigblue's European fulfillment network: oversee the performance of our 3PL partners and warehouse operations across France, Spain, Germany and the UK.
• Own operational KPIs: define, track, and improve key metrics — from on-time shipping to inventory accuracy, throughput, and cost efficiency.
• Be obsessed with cost management:
  Design and implement initiatives to reduce fulfillment costs per order while maintaining or improving quality. Drive a culture of cost discipline across the fulfillment function.
• Build and lead the fulfillment team: manage and grow a team of 20+ Warehouse Managers and Warehouse Specialists.
• Be the voice of operations internally and externally: collaborate closely with Customer Success, Product, and Sales to ensure operations fuel growth. Represent Bigblue on operational topics with key merchants.
• Drive process improvement and standardization: deploy best practices across warehouses. Identify bottlenecks and lead continuous improvement initiatives to increase throughput and accuracy.
• Champion innovation and automation: contribute to the development of our in-house WMS. Explore opportunities to automate or robotize key fulfillment processes. Build the roadmap for a future-ready warehouse network — in close partnership with our Product & Tech teams.
• Support capacity planning and network design: anticipate growth needs, optimize warehouse footprint, and lead decisions on new sites or capacity extensions.

Who you are:

• 8+ years of experience in e-commerce fulfillment or logistics — ideally with exposure to omni-channel operations.
• Proven track record managing 3PL partners and warehouse operations, with direct responsibility for cost optimization and performance improvement.
• Experience managing large, distributed teams — able to lead, motivate, and develop both direct and indirect reports across multiple sites.
• Comfortable negotiating with providers and challenging cost structures to maximize value.
• Strong data-driven mindset — fluent with operational KPIs, cost modeling, and performance dashboards.
• Experience with automation, robotics, or process innovation in warehousing is a strong plus.
• Hands-on leader: equally at ease discussing strategy with execs and walking the floor in a warehouse.
• Excellent stakeholder management and communication — able to engage at all levels, from warehouse teams to board members.
• Fluent in French and English (spoken and written);
  Spanish is a plus.
• Bonus: experience in capacity planning, network design, or launching new fulfillment sites.

Why join Bigblue:

• High impact role:
  Be at the center of our growth journey and help shape the team that will power Bigblue's future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale-up:
  Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:
  Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris' 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• Class Pass membership for fitness & wellness.
• Mac Book or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many "boxes" you tick on the job description, if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY.